Returns Policy


Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and unopened.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products such as PDF patterns
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Goods with obvious signs of use such as a pattern that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us with all the relevant details at myfabricheaven@yahoo.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myfabricheaven@outlook.com and send your item to: My Fabric Heaven, The Dolls House, 5 Othello Drive, Waterlooville, Hampshire, UK. PO7 8LA

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: My Fabric Heaven, The Dolls House, 5 Othello Drive, Waterlooville, Hampshire, UK. PO7 8LA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item that cost £20 or more, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREE Hanging Heart PDF Pattern on sign up for our Free Crafty Newsletter

Want to join our secret club for totally awesome stitchers?... Sign up for our free quarterly newsletter and receive a complementary Hanging Heart PDF pattern to start you off. Just complete the Get Connected box and follow the instructions for your free download.  (Don't worry... we NEVER share your details with any one else!)

FREE Postage On UK Orders

Because we don't like hidden costs our prices are inclusive of postage and packaging for all Mainland UK orders weighing under 500g. Larger orders will have the postage calculated during checkout according to parcel weight.

If you live outside of the UK postage will vary according to your location and will be calculated for you during checkout.
Please be aware that you are purchasing a sewing pattern not the finished product and our sewing patterns are written in English.


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